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A Human Approach to Leading People

I specialise in supporting first-time people managers and work with organisations that want to build confident, capable leaders. In partnership, we create cultures where people feel supported, included and able to perform at their best.

Why Work with Me?

Throughout my career, I’ve seen the same pattern repeat itself:

  • Talented people promoted into management without being provided with the necessary support and development
  • Little clarity on the expectations of the manager’s role and team accountabilities
  • Difficult conversations avoided
  • Conflict left to escalate
  • Burnout, disengagement and turnover following close behind

I’ve also experienced this first-hand as an “accidental manager”- feeling out of my depth, drawing on the best (and worst) leadership behaviours around me, and navigating people challenges without the skills I needed at the time. 

These experiences are what drive my work today, underpinned by years of senior leadership experience in professional sport, online retail, travel and aviation. 

Discover what makes our approach different

What I Believe About Management and Leadership

I believe management isn’t a title or a personality trait. It’s a skill, one that can be learned, developed, practiced and strengthened with the right support.

Great people managers become great leaders.

Great leadership starts with: 

  • Self-awareness
  • Building trust
  • Being human and compassionate
  • The confidence to have honest conversations
  • Emotional intelligence
  • Clear communication
  • Prioritising wellbeing (yours and your team’s)
  • The curiosity and willingness to adapt, learn and grow

When managers build these capabilities early, the impact is felt across teams, culture and organisational performance.

How We Would Work Together

My approach is practical, human and behaviour-led. I combine:

  • Coaching
  • Experiential learning
  • Facilitation of interactive workshops
  • Honest, supportive challenge
  • A strong focus on mindset and behaviour
  • An inclusive, emotionally intelligent lens

My work goes beyond surface-level training. I support first-time people managers to build real capability, helping them lead with clarity, confidence and compassion, even in complex or high-pressure environments.

Clients value me as a trusted, confidential partner who brings warmth, honesty and clear perspective.

My accreditations:

  • Fellow of the Chartered Institute of Personnel and Development
  • MSc in Personnel and Development
  • Accredited Mediator (civil, commercial, workplace, employment)
  • Member of the Society of Mediators
  • Member of the Civil Mediation Council
  • ILM Level 7 in Executive Coaching and Leadership Mentoring
  • Member of the Association for Coaching
  • SpotlightPROFILE Accredited Practitioner
Start Today
Kay worked as a consultant over a few years. She is commercially-focused and played a key part in the strategic people development and expansion of our UK-based operation. Kay is a genuine people person and developed positive working relationships with her colleagues. Kay is professional yet her sense of humour keeps things in perspective. Her drive and determination delivered great results. As a small and innovative company, Kay’s diverse skills made her a real asset to our business.
Erik Pasterkamp, former General ManagerFeather Down Farm Days
When I took on the role of Community Cricket Director at the Sussex Cricket Foundation, I had experience of leading a team but I didn't have experience of leading a large organisation. The support, advice and guidance that I received from Kay was invaluable. Whether that was listening to problems and helping me solve them or looking at ways to enhance my professional development. I always felt that I could contact Kay at any time for support which has enabled me to be successful in my role today.
Gary Wallis-Tayler, Head of FoundationSussex Cricket Foundation 
I'm very grateful for the support I received from Kay throughout my development towards a managerial role.  Kay was always approachable, supportive and genuinely invested in my growth. Her guidance and advice helped me build confidence and develop the skills needed to take on more responsibility and made a real difference in my professional development.   When I was promoted to Grounds Manager, Kay supported me in this transition which really helped me make the change from colleague to managing the whole grounds team.
Ben Gibson, Grounds ManagerSussex Cricket
Kay’s trusted pragmatic guidance and support have been outstanding over the years- challenging people’s thinking in a supportive yet straightforward style. I have consistently witnessed Kay’s ability to adapt to the complexities of any situation with exceptional technical knowledge, emotional intelligence and humour. Kay expertly led our equality, diversity and inclusion strategy too. The breadth and depth of her skills and expertise would be an asset to any business.
Rob Andrew MBE, former Chief ExecutiveSussex Cricket
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Are You Ready to Unleash Your Potential?

If you’re looking to develop confident, capable managers and build leadership capability that supports both people and performance, I’d love to work with you.

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